IT Computer Support Specialist

Program Information

Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
Pathway: STEM
Program Code: 10-154-3
Offering: In-class
Degree Type: 2-Year Degree (Associate)
Start Dates: August/January

About the IT Computer Support Specialist degree

Description

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Computer support specialists are in high demand locally and throughout the United States. Typical job titles include junior help desk technician, junior support specialist, Apple support specialist, mobile device support specialist, desktop support specialist and IT field technician.

You can earn the IT Computer Support Technician, IT Help Desk Support Specialist and IT User Support Technician technical diplomas on the way to completing this associate degree.

Additional program details: The hands-on activities use state-of-the-art technologies. Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting, and good written and oral communications skills. Find more information about the program at matcitsupport.org.

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Career Outlook

Related Programs

IT Computer Support Technician

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

Level 2 - Service Center Technician

This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.

Detailed Program Information

2024-25 Curriculum

Course	Course Name	Credits
ENG-195	Written Communication ‡ ^ ^↑ (or) ENG-201 English 1 ‡	3
ITSUP-101	Computer Information Systems Fundamentals ^ ^↑	3
ITSUP-109	Microsoft Office for IT Professionals ^ ^↑	3
ITSUP-111	CompTIA A+ Software Support ^ ^↑	3
ITSUP-140	Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ^↑	3
ENG-197	Technical Reporting ‡ (or) Any 200-level ENG or SPEECH course	3
ITNET-101	Network Communications (Network+) ^ ^↑	3
ITSUP-102	CompTIA A+ Essentials ^ ^↑	3
ITSUP-177	Introduction to IT Projects, Teamwork and Self-Management ^↑	3
ITSUP-197	Business Data Analytics	3
ITSUP-150	Mobile Device Repair and Maintenance * ^↑	3
ITSUP-152	MacOS Support Essentials * ^↑	3
ITSUP-155	IT Career Skills ^ ^↑	3
MATH-123	Math With Business Applications ‡ (or) Any 200-level MATH course	3
SOCSCI-197	Contemporary American Society (or) Any 200-level SOCSCI or HIST course	3
ELECTIVES	(Three credits) Suggested electives include: ITSUP-156, ITDEV-150, ITNET-112	3
ITSEC-124	Network Security (Security+) ^ ^↑	3
ITSUP-106	Linux Support	1
ITSUP-153	Mobile Device Administration * ^↑	3
ITSUP-198	Computer Support Specialist Internship ‡ ^↑	1
ITSUP-199	Integrated Project - Computer Support Specialist ^↑	1
PSYCH-199	Psychology of Human Relations (or) Any 200-level PSYCH course	3
	TOTAL CREDITS	60

‡ Prerequisite required.
^ Counts toward earning the IT Computer Support Technician technical diploma.
↑ Counts toward earning the IT Help Desk Support Specialist technical diploma.
* Counts toward earning the IT User Support Technician technical diploma.

Program curriculum requirements are subject to change.

This Assoicate in Applied Science program will transfer to one or more four-year institutions.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

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