IT Computer Support Technician

Program Information

Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
Pathway: STEM
Program Code: 31-154-6
Offering: Online, In-class
Degree Type: Technical Diploma
Start Dates: August/January

About the IT Computer Support Technician Diploma

Description

Coursework in this program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

Computer support technicians are in demand locally and nationally.

You can earn the Level 2 - Service Center Technician, Microsoft Enterprise Desktop Support Specialist and Service Center Technician certificates on the way to completing this technical diploma. Your credits can be applied to completing the IT Computer Support Specialist associate degree.

Find more information about the program at matcitsupport.org.

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Career Outlook

Related Programs

Level 2 - Service Center Technician

This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.

IT Computer Support Specialist

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Detailed Program Information

2024-25 Curriculum

Course	Course Name	Credits
ENG-195	Written Communication ‡ (or) ENG-201 English 1 ‡	3
ITSUP-101	Computer Information Systems Fundamentals ^ *	3
ITSUP-109	Microsoft Office for IT Professionals * ^↑	3
ITSUP-111	CompTIA A+ Software Support ^↑	3
ITSUP-140	Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ^↑	3
ITNET-101	Network Communications (Network+)	3
ITSEC-124	Network Security (Security+)	3
ITSUP-102	CompTIA A+ Essentials ^	3
ITSUP-155	IT Career Skills	3
	TOTAL CREDITS	27

‡ Prerequisite required.
* Counts toward earning the Level 2 - Service Center Technician certificate.
↑ Counts toward earning the Microsoft Enterprise Desktop Support Specialist certificate.
^ Counts toward earning the Service Center Technician certificate.

Program curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

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