Program Information
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Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
- Pathway: STEM
- Program Code: 30-154-6
- Offering: Online, In-class
- Degree Type: Technical Diploma
- Start Dates: August/January
About the IT User Support Technician Diploma
DESCRIPTION
Receive Apple support training, along with instruction in mobile device repair and administration, through this 12-credit program. The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications.
Support technicians are in demand locally and nationally.
You can apply your credits toward completing the IT Computer Support Specialist associate degree.
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Career Outlook
Related Programs
IT Help Desk Support Specialist
Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
IT Computer Support Specialist
This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Detailed Program Information
2024-25 Curriculum
| Course | Course Name | Credits |
|---|---|---|
| ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) | 3 |
| ITSUP-150 | Mobile Device Repair and Maintenance | 3 |
| ITSUP-152 | MacOS Support Essentials | 3 |
| ITSUP-153 | Mobile Device Administration | 3 |
| TOTAL CREDITS | 12 |
Curriculum requirements are subject to change.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
To see course descriptions, class times and locations, visit the full course catalog (link).
Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.
2024-2025 Program Flyer
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Calendar
Program Outcomes
- Support and maintain computer and mobile hardware
- Support and maintain computer operating systems
- Manage computer network connected devices
- Demonstrate customer service skills as an IT professional
Admission Requirements
One year of high school-level algebra.
Knowledge of computer fundamentals.
Scholarships
READY TO TAKE THE NEXT STEP?
Use the buttons below to get more information, visit the college or apply now.
Request Info Visit Us Apply Now
QUESTIONS?
STEM Academic & Career Pathway
414-297-6319
stempathway@matc.edu