Program Information
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Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
- Pathway: STEM
- Program Code: 61-154-1
- Offering: In-class, Online
- Degree Type: Certificate
- Start Dates: August/January
About the Service Center Technician Certificate
DESCRIPTION
Start your information technology career through this certificate program that can be completed in one semester. You will gain important skills and prepare for several key industry certification exams, including:
- CompTIA A+
- IT Technician
- Help Desk Institute (HDI) Support Center Analyst
- HDI Desktop Support Technician
- ITIL Foundation
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Career Outlook
Related Programs
IT Computer Support Specialist
This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
IT Help Desk Support Specialist
Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Detailed Program Information
2024-25 Curriculum
| Course | Course Name | Credits |
|---|---|---|
| ITSUP-101 | Computer Information Systems Fundamentals | 3 |
| ITSUP-102 | CompTIA A+ Essentials | 3 |
| ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) | 3 |
| TOTAL CREDITS | 9 |
Curriculum requirements are subject to change.
All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate's requirements, the student's transcript is notated with the credential earned.
Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
To see course descriptions, class times and locations, visit the full course catalog (link).
Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.
2024-2025 Program Flyer
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Calendar
Admission Requirements
One year of high school-level algebra.
Scholarships
READY TO TAKE THE NEXT STEP?
Use the buttons below to get more information, visit the college or apply now.
Request Info Visit Us Apply Now
QUESTIONS?
STEM Academic & Career Pathway
414-297-6319
stempathway@matc.edu